Before you complete this timeshare help form please check out our Frequently Asked Questions page.

This form will help us give you a quick answer to a query. Speed of action might be very important – there are various “thresholds” which might be relevant, typically 7, 10 & 14 days.

Your Title

Your Name (required)

Address 1

Address 2





Your Email (required)

Date of Contract

Town and Country where you signed the contract

If you signed in the UK, what type of Place were you in?

Were you enticed off the street?
 Yes No

Who did you Contract with (ie. Marketing Company name etc.)?

What do you think you have contracted to buy?

How many years does the arrangement run?

Who is the supplier (resort name; club name etc.)?

What is the total value of the contract (£)?

How much have you paid so far?



Was any of this by Credit Card ("No" if 'Charge' or 'Debit' card)?
 Yes No

Did you sign for a loan at the same time as making the purchase?
 Yes No

If yes, what is the name of the lender?

Were you offered a cash-back promise?
 Yes No

Did you trade-in a timeshare ?
 Yes No

Have you written by "Signed For" Delivery (previously "Recorded" Delivery) to cancel the agreement, posting within 14 days of signing?
 Yes No

What are your concerns and any questions/comments (please be BRIEF, concentrating on the salient points)?

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Last modified: May 29, 2014